Covid-19 has had a huge impact on school travel. As your school ski tour operator, we know that we need to make changes to help you book and travel in confidence again.
Before the summer holiday, we reached out to you to find out exactly what you needed us to do to help get your groups skiing again.
We’ve taken on board your feedback and created our Covid guarantee to address your key concerns.
Book With Confidence
Full refund if you decide to cancel!*
You told us that to book with confidence you needed us to be more flexible in terms of our cancellation policy.
We’ve worked hard alongside our suppliers and are pleased to say that we can now guarantee you the following
2021 Departures (coach tours only)
100% refund* if you decide to cancel your trip up until 8th January 2021.
2022 Departures (coach and air tours)
100% refund* if you decide to cancel your trip up until 30th June 2021.
*Terms and conditions apply. Please see below for details.
Terms & Conditions
• 100% refund only applies to group cancellation
• Standard terms and conditions apply to individual passengers dropping out
• Applies only to bookings made from 01/09/2020 onwards
• Only applicable if DfE advice is for no overnight school travel, FCO advises against all but essential travel or a 14 day quarantine is in place to chosen destination at time of cancellation
Travel With Confidence
You told us that to travel with confidence you needed to know how we would continue to prioritise your group’s health and safety in the ‘new normal’.
The first thing we did was form a Health & Safety Committee, led by Silvia Vintem, our Head of Health & Safety.
The committee has spent the summer working closely with hotels, après-ski activity providers, coach operators and other suppliers to ensure that every precaution is taken to make sure your group is safe while on their school ski trip.
What are our suppliers doing?
The School Travel Forum (STF) has provided new measures/guidance for accommodation providers to follow, with a focus on infection surveillance.
As an Assured Member of the STF, we have required all our accommodation providers to complete a checklist set out by the STF to ensure that all these measures are in place and being adhered to.
Our accommodation centres will provide information relating to any procedures they have put in place to prevent the spread of Covid-19, which could include:
• Social distancing
• Meticulous personal hygiene
• Effective and regular sanitising of hand touch points
• Contactless payments
• Guest accommodation cleaned with chemicals proven to be effective against Covid-19 and rooms disinfected and sealed after cleaning and before next use
• Use of face masks within public areas, use of disposable gloves
• Temperature checks
Our coach suppliers are following new cleaning protocols and establishing new guidelines to minimise risk including loading and unloading procedures.
What are we doing?
We will ensure your itinerary is adapted to any new regulations that may be in place at après-ski activity providers, such as maximum group sizes, social distancing measures and wearing of face coverings etc.
We’re working with restaurants to ensure that local Covid-19 health and safety procedures and guidelines are being followed, and mealtimes are adjusted to quieter times of day.
We’ll provide you with up-to-date information on Covid-19 regulations in the country/destination prior to departure.
Need more information?
Please don’t hesitate to contact us if you have any questions regarding our Covid guarantee – we’ll always be very pleased to help.