Halsbury Music's Covid Guarantee

In these uncertain times, we know you need our support now more than ever. 

To make sure we support you in the right way, we reached out to all our customers to ask what you needed us to do to help you to book and travel with confidence again. 

You told us that you had two key areas of concern. The first was the financial implications of having to cancel tours. And the second was how we as your school tour operator would ensure the health and safety of your group. 

Our Covid guarantee addresses both these concerns. 

Book With Confidence

Secure your tour with a reduced deposit

To secure your tour, all you need to do is pay a reduced deposit:

- Coach tours £50 per person

- Air tours £100 per person*

* Please note that air tours may require a higher deposit, dependent on the airline's requirements. 

Receive a full refund 

Receive a 100% refund if you need to cancel your tour due to restrictions within 30 days of departure.**

Postpone to a later date

And the option to postpone will remain open to you until at least 30 days prior to your departure**. 

**Terms and conditions apply. Please see below for details. 

Terms & Conditions

• 100% refund for cancellations made within 30 days of departure applies in the following circumstances:

- FCDO advise against travel to your destination, or a country you have to travel through to reach your destination

- DfE advises against overnight residentials/overseas school tours to your destination

- The country you are visiting, or a country you need to travel through to reach your destination, is on the red travel list (Please visit the government website for the latest information on the red travel list)

- Quarantine is required upon returning from the country you are visiting, or a country you need to travel through on your return journey 

- Quarantine is required upon arriving in your destination 

- Local or national lockdown restrictions preventing your groups’ departure

- Local restrictions in the destination impacting the primary purpose of your tour, e.g. if a concert venue is closed due to local restrictions and the primary purpose of your trip was to perform at this venue

• Cancellations made more than 30 days prior to departure will be subject to our normal terms and conditions

• 100% refund only applies when the deposit payment schedule has been adhered to

• 100% refund only applies to group cancellation, standard terms and conditions apply to individual passengers dropping out

• Please note that air tours may require a higher deposit, dependent on the airline's requirements

• If you opt to postpone, we will keep the pricing the same where possible

- Where there are additional costs incurred, such as booking new flights, we will discuss this with you before amending your booking

• Only applies to bookings made between 01/01/2021- 22/10/2021

• Applies to all new bookings due to travel from 17th May 2021 onwards

Travel With Confidence

We’ve always prioritised our groups’ safety and this is still the case. In reaction to the crisis, we’ve formed a Health and Safety Committee, which is led by Silvia Vintem, our Head of Health and Safety. 

This committee has been working closely with all our suppliers, from accommodation and coach providers to venues and activity providers, to ensure that every precaution is taken to ensure your group is safe while on tour. 

What are our suppliers doing?

Hotels/accommodation providers

The School Travel Forum (STF) have provided new guidance for accommodation providers to follow, with a focus on infection surveillance. And, as an Assured Member of the STF, we have made it a requirement that all our accommodation providers must ensure they follow these. 

All have completed a checklist set out by the STF confirming these new measures are in place and being adhered to. 

Our accommodation centres will provide information relating to any procedures they have put in place to prevent the spread of Covid-19, which could include:

• Social distancing 

• Meticulous personal hygiene

• Effective and regular sanitising of hand touch points

• Contactless payments

• Guest accommodation cleaned with chemicals proven to be effective against Covid-19 and rooms disinfected and sealed after cleaning and before next use

• Use of face masks within public areas, use of disposable gloves

• Temperature checks

Coach Providers

Our coach suppliers are all following new cleaning protocols and establishing new guidelines to minimise risk. 

What is Halsbury doing?

Adjusted Itineraries

We’re keeping up to date with the regulations in all our destinations. Should a change in the regulations in your destination affect any visits or activities (e.g. maximum group sizes or social distancing rules), then we will adjust your itinerary accordingly. 

In-Country/Destination Guidance

And of course, we’ll make sure you have the most up to date information regarding the regulations in your destination prior to your departure.

Meals

We’re working with restaurants to ensure that local Covid health and safety procedures and guidelines are being followed. We’re also making sure that mealtimes are adjusted to quieter times of day.

Need more information?

Please don’t hesitate to contact us for further information, as we’ll be very pleased to help. 

Ready to start planning your 2021 school music tour?

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