Book with confidence with our Covid Guarantee – secure your trip with reduced deposits and a 100% refund should you need to cancel*

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In these uncertain times, we know you need our support now more than ever. 

To make sure we support you in the right way, we reached out to all our customers to ask what you needed us to do to help you to book and travel with confidence again. 

You told us that you had two key areas of concern. The first was the financial implications of having to cancel tours. And the second was how we as your school tour operator would ensure the health and safety of your group. 

Our Covid guarantee addresses both these concerns. 

Book With Confidence

Secure your tour with a reduced deposit

To secure your tour, all you need to do is pay a reduced deposit:

- Coach tours £50 per person

- Air tours £100 per person*

* Please note that air tours may require a higher deposit, dependent on the airline's requirements. 

Postpone to a later date

Postpone your tour to a later date if restrictions or advice changes**. 

Receive a full refund 

Receive a 100% refund if you need to cancel your tour due to restrictions within 21 days of departure.**


We can now offer group travel insurance that covers individuals needing to drop out of the tour in the following circumstances:

- Because a Qualified Medical Practitioner has diagnosed them as positive for Covid-19 within up to 14 days of departure

- Because they have been hospitalised due to Covid-19 within up to 28 days of departure

- Because they have been told to self-isolate by NHS Test and Trace for a period of time that prevents them from taking part in the trip

The insurance also covers reasonable additional costs of accommodation and flights should an individual contract Covid-19 and have to self-isolate while abroad. And the policy also covers reasonable additional costs to account for a family member to come across or a group leader/teacher to stay with the individual. 

Please contact us for details. 

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**Terms and conditions apply. Please see below for details. 

Terms & Conditions

• 100% refund for cancellations made within 21 days of departure applies in the following circumstances:

- FCDO advise against travel to your destination, or a country you have to travel through to reach your destination

- Local or national lockdown restrictions preventing your group's departure

- Local restrictions in the destination impacting the primary purpose of your tour, e.g. if a concert venue is closed due to local restrictions and the primary purpose of your trip was to perform at this venue

• Cancellations made more than 21 days prior to departure will be subject to our normal terms and conditions

• 100% refund applies only if your school/college/RPA government-backed indemnity insurance will not cover your claim.

• 100% refund only applies when the deposit payment schedule has been adhered to

• 100% refund only applies to group cancellation, standard terms and conditions apply to individual passengers dropping out

- Our insurance providers can now offer cover for individuals having to drop out due to testing positive for Covid-19 or being told to self-isolate by NHS Test and Trace within 14 days of departure. For further details, please speak to your Tour Adviser. 

• Please note that air tours may require a higher deposit, dependent on the airline's requirements

• If you opt to postpone, we will keep the pricing the same where possible

- Where there are additional costs incurred, such as booking new flights, we will discuss this with you before amending your booking

• Only applies to bookings made between 04/05/2022 - 31/10/2022 

Got any questions?

Check out our Covid FAQs >>

Travel With Confidence

We’ve always prioritised our groups’ safety and this is still the case. In reaction to the crisis, we’ve formed a Health and Safety Committee, which is led by Silvia Vintem, our Head of Health and Safety. 

This committee has been working closely with all our suppliers, from accommodation and coach providers to venues and activity providers, to ensure that every precaution is taken to ensure your group is safe while on tour. 

What are our suppliers doing?

Hotels/accommodation providers

The School Travel Forum (STF) have provided new guidance for accommodation providers to follow, with a focus on infection surveillance. And, as an Assured Member of the STF, we have made it a requirement that all our accommodation providers must ensure they follow these. 

All have completed a checklist set out by the STF confirming these new measures are in place and being adhered to. 

Our accommodation centres will provide information relating to any procedures they have put in place to prevent the spread of Covid-19, which could include:

• Social distancing 

• Meticulous personal hygiene

• Effective and regular sanitising of hand touch points

• Contactless payments

• Guest accommodation cleaned with chemicals proven to be effective against Covid-19 and rooms disinfected and sealed after cleaning and before next use

• Use of face masks within public areas, use of disposable gloves

• Temperature checks

Coach Providers

Our coach suppliers are all following new cleaning protocols and establishing new guidelines to minimise risk. 

What is Halsbury doing?

Adjusted Itineraries

We’re keeping up to date with the regulations in all our destinations. Should a change in the regulations in your destination affect any visits or activities (e.g. maximum group sizes or social distancing rules), then we will adjust your itinerary accordingly. 

In-Country/Destination Guidance

And of course, we’ll make sure you have the most up to date information regarding the regulations in your destination prior to your departure.

You can also find up-to-date information on the rules within EU destinations and travel to them (including transit through other countries) on the Re-open EU website. And we would also recommend that you check the FCDO website for up-to-date information regarding travel to and from the UK.


We’re working with restaurants to ensure that local Covid health and safety procedures and guidelines are being followed. We’re also making sure that mealtimes are adjusted to quieter times of day.

Need more information?

Please don’t hesitate to contact us for further information, as we’ll be very pleased to help. 

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