Support whilst you're away

24 Hour Support

We make every effort to ensure that your trip runs as smoothly as possible. Before travelling a group leader’s pack will be posted out to you detailing all the information you need on your transport, accommodation, excursions and locations that you will be visiting during your trip. Also included in the pack is a list of emergency contact details, providing you with 24 hour support from the moment your trip begins.

100% Satisfaction

We aim to ensure that you and your group enjoy your trip as much as possible. This is why we maintain contact with you throughout your trip, working with you to resolve any difficulties or problems you may encounter as soon as they arise. We want you to come home feeling completely satisfied with every element of your trip, from the accommodation to the activities and excursions.

Highly Trained Staff

Our highly trained staff are equipped with a wealth of experience and expertise to assist you throughout your trip. Individual staff have visited most of the locations, accommodation and activities that they organise trips to, allowing them to give you expert advice and assistance whilst you’re away. Several are also fluent linguists, speaking 8 languages between them, and are able to speak to others on your behalf at any stage of your trip, as it is necessary.

Our Trusted Partners

Over our 25 years of experience organising group tours, we have built up a strong relationship with our hoteliers, activity partners and transport providers. We have built up a portfolio of loyal and trusted partners all over Europe and worldwide, so that in the unlikely event that a problem arises, we are fully equipped to resolve it as quickly and as smoothly as possible.

•    Contacts with European coach partners all over Europe
•    Accounts with all major ferry operators
•    Local destination management companies in our long haul destinations
•    A large network of accommodation suppliers in each of our destinations